Bilingual (English and Bengali), goal-oriented and collaborative IT professional with experience applying hardware and software design, installation, administration, and configuration to support growing businesses. Delivers effective ROI for small and mid-sized companies, utilizing strong customer service skills, a patient demeanor, and a steadfast approach to solving problems. Possess excellent communications and collaboration skills to lead and work with diverse groups effectively.
Regularly recognized by managers for being diligent and responsive, and following through project completion. Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies.
Linux/Windows Support and Administration
Disaster Recovery Planning
Load Balancing, Clustering
End-user Training & Support
Network Design & Configuration
Advance Hardware/Software Support
VoIP (Cisco, Polycom, Asterisk, SER)
Senior IT Consultant – Independent Contractor (6 years)
Senior Systems Engineer (Linux/Unix) – Ganz Inc. Webkinz.com – Canada – (2.5 years)
Systems Administrator (Linux/VoIP) – VoiZar Inc – Canada – (3 years)
System Engineer (Level 3 Support) – Ellora Telecom/G3 Telcom Inc. – Canada – (2 years)
Technical Support – Telespectrum Canada Inc – Canada – (2 years)